Right of cancellation for users
You are entitled to cancel this contract within fourteen days, without stating reasons. The cancellation period is fourteen days from the day on which you, or a third party appointed by you who is not the carrier, take(s) possession of the goods.
In the event of contracts for multiple goods ordered as part of one standard order and delivered separately, the cancellation period is fourteen days from the day on which you or the aforementioned third party take(s) possession of the last item.
To exercise your right of cancellation, you need to advise us clearly (in writing) of your decision to cancel this contract. To uphold the deadline, advising your decision to exercise the right of cancellation by the cancellation deadline shall suffice. The quickest way is by email to firstname.lastname@example.org or a messaging service (WhatsApp, Facebook Messenger, text message to 07543 186 899, etc). You can also send by post to Prints Regent Limited, 49 Station Road, Polegate, BN26 6EA.
Consequences of cancellation
If you cancel this contract, we must immediately refund you all payments we have received from you, including delivery costs (except for the additional costs resulting from you choosing a different method of delivery to the cheapest Standard delivery offered by us), or at the very latest within fourteen days of us receiving your notice regarding the cancellation of this contract. To make this refund, we use the same method of payment that you used in the original transaction, unless otherwise expressly agreed on with you; under no circumstances will you be charged any fees for this refund. We may refuse to pay the refund until the goods have been returned to us.
You must return or send the goods to us immediately – at the very latest within fourteen days of informing us of the contract cancellation. This deadline is deemed as having been upheld if you send the goods within the fourteen-day period. You bear the direct costs for returning the goods. Goods not capable of being sent as parcels will be collected at our expense.
You will only need to pay for any lost item value if this lost value is the result of handling that is not required to check the goods’ quality, properties and function.
Exclusion of the cancellation right
The right of cancellation does not exist - for contracts governing the delivery of goods that are not ready-made and whose production requires individual choice or definition by the consumer, or which are clearly tailored to the consumer’s personal needs, - for contracts governing the delivery of goods that can quickly spoil or which have a very short shelf life, and - for contracts governing the delivery of sealed goods which, for health or hygiene reasons, cannot be returned if their seal has been removed after delivery.
Sample cancellation form
If you wish to cancel the contract, please complete this form and return it to us:
- I/We (*) hereby revoke the contract concluded by me/us (*) regarding the purchase of the following items
- Ordered on (*)/Received on (*):
- Consumer name(s):
- Consumer address(es):
- Consumer signature(s) (paper notices only)
(*) Cross out the option that does not apply.