These terms:


THESE COMMON TERMS APPLY ACROSS ALL OF PRINTS REGENT LTD'S PRODUCTS AND SERVICES, SOME OF WHICH MAY HAVE ADDITIONAL SPECIFIC TERMS APPLYING TO THEM, WHICH YOU WILL FIND IN THE SUPPORT SECTION OF OUR WEBSITE. The Customer is therefore deemed to be knowledgeable about such additional terms and cannot rely on ignorance or doubt as a defence in any dispute or question that may arise. Any handwritten or typed amendments (or any other defacement) to these terms do not form part of these terms nor any amendments to them and must be disregarded in their entirety.



The following words and phrases have special meanings in these terms:


Variations to these terms

Variations to these terms and conditions:


Any proposed alternative terms or a proposal to vary these terms in any form submitted by you (for example, on your purchase order) shall not be valid, nor shall any action by us (including the acceptance of an order purporting to be in accordance with any other terms or conditions) be construed as meaning that any alternative terms or conditions have been accepted.


Prices, estimates and orders

We will:


It is your sole responsibility to:


If, however, a price has not been expressly agreed at or before the time an order is placed we shall charge you in accordance with our normal pricing structure and you shall not subsequently dispute the price charged. Estimates that we supply are not offers to enter into legally binding contracts, but are merely indications of the price that we charge to undertake a particular type of work. It is your sole responsibility to ensure that the specification or description of the product or service that you are ordering is correct and will meet your requirements. We are not responsible for checking whether or not the product or service that you have asked us to supply is suitable for your own purpose.


VAT and other taxes

All estimates given and orders accepted will be on a basis that excludes Value Added Tax (VAT) or any other taxes, duties or royalties etc. If any such tax, duty or royalty becomes payable on the sales price, we shall have the right to charge that amount.


Payment terms and late payments

Where credit terms have been agreed in writing, your first order with us must be paid in full before delivery/collection. Subsequent orders are strictly payable 28 days from date of invoice. Debts over 31 days old will be passed on to a debt collection agency where you will incur a late payment fee, according to government legislation 7/8/2002. In addition, the cost of their service will also be added to your account without further notice.


You must:


At our sole discretion, we may insist that you pay a deposit or the full amount when the order is placed or at some time before the goods are delivered or collected. You shall indemnify us for the costs involved in pursuing any legal or debt collection actions against you (including taking the advice of a solicitor or barrister, charges made by a debt recovery agency, or time spent and costs incurred by our employees and/or directors in preparing and pursuing that legal action) to recover monies owed by you or from any third party who has given a guarantee or indemnity against any amounts owed by you. You also agree that any legal proceedings shall be dealt with by an appropriate Court of Law whose geographical location shall be of our choosing and which shall be within the locality of one of our offices or places of business. When payments are made via PayPal, you will not initiate any PayPal chargebacks in an attempt to secure a refund, and you recognise that any attempt to do so would constitute a violation of these terms. If there is any dispute regarding a product or service, and any refund is due, we will initiate a credit to your account. Any effort to initiate a chargeback would therefore be construed as an act of fraud.


Cancellation of orders and Dormant Projects

If you cancel an order after we have commenced work on it, you shall be charged at the full order value or such lower amount as we may (in our discretion) determine. Should an order be suspended or delayed at the request or by default of you for a period of 90 days, we shall be entitled to payment for work already carried out, materials specially ordered, and any other additional costs incurred including but not limited to storage. On-going Orders which reach an age of 90 days old will be charged for work carried out up to that point.


Preliminary work

You may request that we carry out some form of preliminary work before agreeing to place a firm order. All work carried out at your request, whether experimental or otherwise, shall be charged at our normal rates. Such work is chargeable whether or not a prior estimate of the price of such work was given to you.


Computer files and viruses

You must ensure that any data or media supplied is free from computer viruses and you shall “virus check” all data files before their supply to us. This applies whether the files are supplied in a physical format or online.


You will indemnify us against:


Proofs, artwork and errors

We advise you to have a proof and to check everything thoroughly. This includes but is not limited to type and picture content, colours, sizing, typefaces and spacing. For printed matter, we advise a set of colour separated proofs for colour work, which make technical errors easier to spot such as incorrect overprint settings and “full colour blacks”.


You are responsible for:


If you inform us in writing that you intend to waive the right to receive a proof (and we agree that a proof will not be provided), we shall incur no liability whatsoever for any errors not corrected prior to printing.


After we have submitted a proof, we may charge extra if:


We will not be liable for consequential loss or damage as a result of errors on our part to any item supplied by us, which is a result of you not checking the item before using it. We will however replace any defective item supplied by us free of charge.


Copyright, working materials and customer’s property

We shall:


Trade customers are required to pass this information to their clients as any breach will be handed to our legal representatives. This includes but is not limited to reproduction of any artwork in local newspapers and magazines as advertisements, and logos and designs subsequently used on websites not produced by us.


We shall not:


You shall:


All property supplied by you to us shall, while it is in our possession or is in transit to or from you or your premises, be deemed to be at your risk. This shall include property belonging to a third-party which you have loaned to us. Whilst every care is taken, neither us nor our agents can accept any responsibility or liability for loss or damage to artwork, photographs, transparencies etc.


Illegal or unlawful matter

We shall:


Company imprint

We shall not append our imprint to any artwork if you have supplied that artwork digitally in its final form. If we undertake artwork or origination work for you, we may not append our imprint to any work unless you specifically request otherwise. We may add our company name to your website as the copyright holder or producer unless you specifically request us not to. If any work is required by law to carry the imprint of the printer it shall be for you to make sure that any regulations or requirements are properly and fully met. You shall indemnify us for any failure to notify us of this obligation.


Materials supplied by the customer:

If you supply any materials (paper, plates, data files, etc) to be used in the production process, we may:


Materials supplied shall be in quantities as we shall agree with you, but must always be adequate to cover both normal and possible abnormal spoilage during the production process. Materials which are not used shall be returned to you when the job is complete and, where possible, shall be in the same state and condition as when they were originally supplied to us by you. You shall pay any additional carriage charges which we have to incur to return those unused materials to you.


Quality of work

In accordance with the Sale of Goods Act we must supply goods which are of a “satisfactory quality”. This is defined by the Act as being a “standard that a reasonable person would regard as satisfactory, taking account of the description of the goods, the price (if relevant) and all the other relating circumstances...the quality of goods includes their state and condition and the...fitness for all the purposes for which goods of the kind in question are commonly supplied (and their) appearance and finish...”


You shall:


You shall not be entitled to:


The use by you of any of the goods or work supplied, or any part of those goods or work, shall constitute your full acceptance of the goods or work. You may not then reject those goods at a later date, and any earlier rejection shall be deemed to have been withdrawn.


Delivery or collection of goods

If we are required to deliver goods we shall:


If we are required to deliver goods you shall:


For the purposes of the Sale of Goods Act:

If we are not required to deliver goods, you shall collect the goods from our premises upon notification that they are complete, and by appointment only. In some cases, it may be necessary for us to make the goods available for collection or delivery in instalments, and you shall accept the goods in such instalments when tendered.


Liability arising from delay

We shall not be liable for any loss (whether actual or consequential) arising from delay in the performance of any order or of finished goods in transit. Time shall not be the essence of any order notwithstanding any action by us that purports to guarantee a delivery or collection time or date. Time-sensitive or dated material does not in itself make time the essence of any contract, and you have a responsibility to allow sufficient “slack time” when you place any order to allow for any delay that may occur.


Claims and queries

All claims and queries:


If you have the right to reject any goods:


We shall not be liable in respect of any claim unless the notification requirements above have been complied with. In addition, any claim or counterclaim made against us in a Court of Law must be commenced by you within six months of the date on which we provided a service to you, dispatched goods to you or on which goods were made available for collection.


Retention of title

Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with us until we have received full payment of the full price of:


Payments of the full price shall include, without limitation, the amount of interest or other sum payable under the terms of this and all other contracts between us and you.


Until title to the goods passes you shall:


If you subsequently sell the goods:


Force majeure

We shall be under no liability if we are unable to carry out any provision of a contract for any reason beyond our control, including (without limiting the foregoing): acts of god, acts of foreign enemies, acts of terrorism, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power or confiscation or nationalisation or requisition or destruction of or damage to property by or under the order of any government or public or local authority, legislation, war, fire, flood, draught, failure of power supply, mechanical breakdown, lock out, strike or other action taken by employees in contemplation or furtherance of a dispute, or an inability to procure materials required for the performance of the contract. During the continuance of such a contingency, you may by written notice elect to terminate the contract but you shall pay for work done and materials used or specially purchased, but subject thereto shall otherwise accept delivery if and when available.


Insolvency of customer

Without prejudice to other remedies, we shall have the right not to proceed further with any order and be entitled to charge for work already carried out (whether completed or not) and materials purchased for you if:

This charge shall be an immediate debt due to us.


Applicable law

These Terms and Conditions of Business and any orders placed shall be made in, governed by, and construed in accordance with the Law of England.

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